Return & Refund Policy

Last Updated: August 2026

This policy describes the return, exchange and refund procedures applicable to purchases operated by N. F. Holding ApS.

1. 30-Day Return Policy

Customers may submit a return request within 30 days of receiving the order.

Returned merchandise should be complete and in a condition that permits reasonable inspection and assessment.

Where possible, please retain:

• Product accessories

• Included components

• Original packaging

• Order or purchase information

2. Starting a Return

A return should be requested before the parcel is sent back.

When requesting a return, please provide sufficient information to identify the purchase, including the order number and the product being returned.

Return instructions will be provided according to the relevant order and destination.

Packages sent without following the provided return procedure may take longer to identify and process.

3. Return Shipping

For a voluntary return where the product is not defective, damaged or incorrectly supplied, the customer is responsible for the direct return shipping cost, unless applicable law provides otherwise.

For confirmed cases involving:

• Defective goods

• Products damaged before or during delivery

• Incorrect products

the customer will not be required to bear the reasonable return shipping cost.

4. Product Inspection

Returned products may be inspected after receipt.

The inspection is used to confirm:

• The returned product corresponds to the order

• The product and included components have been received

• Whether reported damage or defects are present

• Whether any reduction in value has resulted from handling beyond what is reasonably necessary to inspect the product

Mandatory consumer rights remain unaffected.

5. Refund Processing

After the returned product has been received and inspected, approved refunds will normally be processed within 5–10 business days.

Refunds will generally be made to the original payment method.

Financial institutions and payment providers may require additional time to post the refund after it has been issued.

6. Restocking Fee

N. F. Holding ApS does not charge a standard restocking fee for eligible returns.

Restocking Fee: 0

7. Defective or Incorrect Orders

If an order arrives defective, damaged or incorrect, customers should report the issue promptly.

Information that may be requested includes:

• Order number

• Photos of the product

• Photos of the shipping packaging

• Description of the problem

Depending on the circumstances, the resolution may include repair, replacement or refund.

8. Exchanges

For most standard returns, the preferred procedure is to:

1. Return the original product

2. Receive the applicable refund

3. Place a new order for the desired product

For defective or incorrectly supplied products, a direct replacement may be offered where appropriate and where stock is available.

9. Cancellations

An order may be cancelled if the cancellation request is received before the order enters the shipping process.

Once the shipment process has begun, cancellation may no longer be possible and the customer should use the return procedure after receiving the order.

10. Items That May Be Excluded

Where legally permitted, return rights may not apply to certain products or circumstances, including products that:

• Have been intentionally damaged

• Have been materially modified

• Are missing significant parts due to the customer's actions

• Fall under a statutory exception to withdrawal rights

Any mandatory rights under applicable consumer protection law take priority over this policy.

11. Company Information

Company Name: N. F. Holding ApS
CVR Number: 42194409
Company Type: Anpartsselskab (ApS)

Registered Address:
Sæbyvej 153
9900 Frederikshavn
Denmark

Director: Carsten Frydkjær

The registered company address is provided for company identification purposes and should not automatically be used as a return shipping address. Customers should obtain return instructions before sending a product.